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  1. Verify and reset folder sharing:
    • Open the folder in ACD and confirm it is shared with the user account used for the connection
    • If already shared, unshare the folder
    • Run an Analysis via the Tools menu
    • Re‑share the folder
  2. Verify GED access:
    • Confirm that the user has access to the GED (document management)
    • Specifically verify access to the folders selected for Sales and Purchases

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”Impossible de se connecter aux communs de la comptabilité”

If the previous steps do not resolve the issue, the usual solution is to request the client’s integrator to:
  • open port 443 or the dedicated port to enable the connection (this is done by the IT provider)
  • If the connection is established: restart the Enterprise Web Accounting service (also done by the IT provider)