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Introduction

NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software. An AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers.

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Configure NetSuite

Prerequisite(s) There’s no prerequisite to activate the connector on your Chift App. Activation Process Activate the connector in one click on the connector section in your Chift account.

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Test NetSuite

A sandbox environment is available from NetSuite, but only for customers with an active NetSuite subscription. It is typically priced at ~10–20% of the annual subscription cost. In practice, the recommended approach is to partner with beta clients or partners who already have NetSuite access and can provide a test environment for integration testing.

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Connect NetSuite

For detailed connection steps, check out the documentation:

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Limitations

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POST invoices/payments (Create an invoice payment) : Payment method must be linked to a ledger account

A payment method must be linked to a ledger account in NetSuite to be used in an invoice payment. This configuration is done at the payment method level in NetSuite — you will have to make sure each payment method you intend to use for invoice payments has a ledger account assigned. An error will be thrown if this is not the case.

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Coverage

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Troubleshooting

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Specific errors for NetSuite:

Error CodeError descriptionResolution
ERROR_ACCOUNT_TYPE_NOT_ALLOWEDOnly general accounts can be used when creating journal entries in NetSuite.Use general accounts for journal entries.
ERROR_CUSTOMER_INVOICE_TYPE_NOT_SUPPORTEDCustomer invoices are not supported in this NetSuite connection.Use supplier invoice types instead.
ERROR_INVALID_TRANSACTION_DATETransaction dates may be at most 30 years in the past and 10 years in the future.Use a transaction date within the allowed range.
ERROR_JOURNAL_ID_NOT_AUTHORIZEDOnly journal_id 3 and 4 are authorized for this connection to create sales or purchase entries.Use the correct journal_id for sales/purchase entries, or use the create journal entry endpoint for other journals.