Error Code | Error description | Resolution |
---|---|---|
ERROR_SUPPLIER_INVOICE_PDF_REQUIRED | PDFs are mandatory for invoices on Pennylane. |
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ERROR_CONNECTOR_AUTHENTICATION | The token used to connect to Pennylane is not Valid anymore. | Reconnect Pennylane to your existing consumer to generate a new authentication token. |
ERROR_BOOKYEAR_NOT_FOUND | The accounting system is not set up for this date. | Create a fiscal year in the accounting system including the date of the invoice. |
ERROR_BOOKYEAR_CLOSED | The bookyear/fiscal year is already closed in the accounting system | The fiscal year is closed, it must be reopened or the start date of the synchronization must be adapted accordingly. |
ERROR_INVOICE_NUMBER_ALREADY_USED | The sent invoice number is already attributed to an existing invoice in Pennylane | Invoice seems to be already imported in Pennylane through another synchronization. Please contact the customer to see how this is possible. |
UNEXPECTED_PENNYLANE_ERROR | The pdf received already exists in the application on another invoice | The pdf received already exists in the application on another invoice Invoice seems to be already imported in Pennylane through another synchronization. Please contact the customer to see how this is possible |
UNEXPECTED_PENNYLANE_ERROR | It’s not possible to create any more invoices on that folder | Account is not active anymore or blocked Contact the customer to see if the account is still active + if date is not in a closed book/fiscal year |
UNEXPECTED_PENNYLANE_ERROR | Invoice lines quantity must be different than 0, Accounting frozen until Given Date | Invoice lines quantity doit être différent de 0, La comptabilité est figée jusqu’au 30 septembre 2024 Please unfreeze accounting/books on Pennylane |
UNEXPECTED_PENNYLANE_ERROR | Invoice lines quantity must be different than 0 | Pennylane API doesn’t allow lines with quantity 0 Chift will bpass those lines in the future |
UNEXPECTED_PENNYLANE_ERROR | The setup of the invoice tab is incomplete on Pennylane. | Setup an invoicing sequence for customer invoices in Pennylane => To be done in Pennylane so that Pennylane knows how to generate invoice number |