Error Code | Error description | Resolution |
---|---|---|
ERROR_CURRENCY_NOT_ALLOWED | Invoices can only be created in Euros in ACD | Please change currency or convert before submitting to ACD |
ERROR_ACCOUNT_NUMBER_NOT_NOT_GOOD_SCOPE | The account ‘XXXXXX’ cannot be used to create entries. | Please change account number in the invoice line with a product/charge ledger account |
UNEXPECTED_ACD_ERROR | Plan de classement inaccessible | User connected through Chift does not have access to the GED in order to upload invoice proof. |
UNEXPECTED_ACD_ERROR | Le serveur MySQL est momentanément injoignable | User must contact ACD’s support ; it may be due to an ongoing backup. |
UNEXPECTED_ACD_ERROR | Le nom du serveur SQL est invalide | Connexion reference (CNX) is not valid. |
UNEXPECTED_ACD_ERROR | La connexion à la base du dossier n’est pas initialisée | ACD’s folder is not shared ; user must activate sharing options. |
UNEXPECTED_ACD_ERROR | Le serveur n’est pas accessible | User needs to check that there is no security restriction to a specific area/IP. |
UNEXPECTED_ACD_ERROR | Impossible de se connecter aux communs de la comptabilité | ACD’s outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
UNEXPECTED_ACD_ERROR | Object reference not set to an instance of an object | ACD’s outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
UNEXPECTED_ACD_ERROR | Echéance ne peut pas être négative | ACD’s outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
UNEXPECTED_ACD_ERROR | Une ligne d’échéance doit avoir un montant | Invoice with no lines cannot be pushed to ACD. No solution - Blocked on ACD side => Contact Chift support |
UNEXPECTED_ACD_ERROR | Unknown column ‘LE_FACTURE’ | User has to open the folder in the ACD interface, this should solve the issue. |
UNEXPECTED_ACD_ERROR | Le code de TVA doit être saisie sur une ligne d’écriture avec un compte hors taxe | Change the ledger account to be used in the invoice/expense |