ACD
General Information
Website: https://www.acd-groupe.fr/
Software type: On premise (API)
Geography: đ«đ· France
Introduction
ACD supports the digitalization of your business through a modular software suite. Integrating a complete range of production and management, coupled with many specialized modules, web and mobile. Deliver the ACD integration your customers want in no time.
Configure ACD
Prerequisite(s) There are no prerequisite to enable ACD on your Chift APP.
Process Activate the ACD integration on the Chift platform.
Test ACD
To test the software integration, ask Chift to contact and request ACD for a sandbox account and test file (French speaking contacts) on your behalf.
ACD will provide us with an account ID, password and file code for dummy data.
Use this link to log onto your account: here
Connect ACD
To activate a connexion with ACD, users will have to go through the following steps.
- French article: Help Center - ACD FR
- English article: Help Center - ACD EN
Coverage
ACD coverage
Common Errors
Error description | Solution |
---|---|
âPlan de classement inaccessibleâ | User connected through Chift does not have access to the GED in order to upload invoice proof. |
âLe serveur MySQL est momentanĂ©ment injoignableâ | User must contact ACDâs support ; it may be due to an ongoing backup. |
âLe nom du serveur SQL est invalideâ | Connexion reference (CNX) is not valid. |
âLa connexion Ă la base du dossier nâest pas initialisĂ©e !â | ACDâs folder is not shared ; user must activate sharing options. |
âLe serveur nâest pas accessibleâ | User needs to check that there is no security restriction to a specific area/IP. |
âImpossible de se connecter aux communs de la comptabilitĂ©â âObject reference not set to an instance of an objectâ âEchĂ©ance ne peut pas ĂȘtre nĂ©gativeâ | ACDâs outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
âObject reference not set to an instance of an objectâ | ACDâs outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
âEchĂ©ance ne peut pas ĂȘtre nĂ©gativeâ | ACDâs outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
âUnknown column âLE_FACTUREâ â | User has to open the folder in the ACD interface, this should solve the issue. |
â ïž User must check that âCompta webâ is available on iSuite and if not, user needs to contact ACD.