ACD
General Information
Website: https://www.acd-groupe.fr/ Software type: On premise (API) Geography: 🇫🇷 France
Introduction
ACD supports the digitalization of your business through a modular software suite. Integrating a complete range of production and management, coupled with many specialized modules, web and mobile. Deliver the ACD integration your customers want in no time.
Configure ACD
Prerequisite(s) There are no prerequisite to enable ACD on your Chift APP.
Process Activate the ACD integration on the Chift platform.
Test ACD
To test the software integration, ask Chift to contact and request ACD for a sandbox account and test file (French speaking contacts) on your behalf. ACD will provide us with an account ID, password and file code for dummy data. Use this link to log onto your account: here
Connect ACD
To activate a connexion with ACD, users will have to go through the following steps.
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French article: Help Center - ACD FR
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English article: Help Center - ACD EN
Coverage
ACD coverage
Troubleshooting
User must check that “Compta web” is available on iSuite and if not : contact ACD.
Specific errors for ACD:
| Error Code | Error description | Resolution |
|---|---|---|
| ERROR_CURRENCY_NOT_ALLOWED | Invoices can only be created in Euros in ACD | Please change currency or convert before submitting to ACD |
| ERROR_ACCOUNT_NUMBER_NOT_NOT_GOOD_SCOPE | The account ‘XXXXXX’ cannot be used to create entries. | Please change account number in the invoice line with a product/charge ledger account |
| UNEXPECTED_ACD_ERROR | Plan de classement inaccessible | User connected through Chift does not have access to the GED in order to upload invoice proof. |
| UNEXPECTED_ACD_ERROR | Le serveur MySQL est momentanément injoignable | User must contact ACD’s support ; it may be due to an ongoing backup. |
| UNEXPECTED_ACD_ERROR | Le nom du serveur SQL est invalide | Connexion reference (CNX) is not valid. |
| UNEXPECTED_ACD_ERROR | La connexion à la base du dossier n’est pas initialisée | ACD’s folder is not shared ; user must activate sharing options. |
| UNEXPECTED_ACD_ERROR | Le serveur n’est pas accessible | User needs to check that there is no security restriction to a specific area/IP. |
| UNEXPECTED_ACD_ERROR | Impossible de se connecter aux communs de la comptabilité | ACD’s outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
| UNEXPECTED_ACD_ERROR | Object reference not set to an instance of an object | ACD’s outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
| UNEXPECTED_ACD_ERROR | Echéance ne peut pas être négative | ACD’s outdated, customer has to update ACD to version 23 (at least) and also check sharing options. |
| UNEXPECTED_ACD_ERROR | Une ligne d’échéance doit avoir un montant | Invoice with no lines cannot be pushed to ACD. No solution - Blocked on ACD side => Contact Chift support |
| UNEXPECTED_ACD_ERROR | Unknown column ‘LE_FACTURE’ | User has to open the folder in the ACD interface, this should solve the issue. |
| UNEXPECTED_ACD_ERROR | Le code de TVA doit être saisie sur une ligne d’écriture avec un compte hors taxe | Change the ledger account to be used in the invoice/expense |