For each connector available on Chift, we maintain detailed help articles in our Pylon knowledge base to assist your consumers with:
  • Finding their credentials
  • Completing the connection process
  • Troubleshooting common issues
These help articles are easily accessible directly from the connection pages. When your consumers are trying to connect, they’ll see a help link that takes them to the relevant documentation for that specific connector. Help Link The help articles provide step-by-step instructions with screenshots to guide users through:
  • Where to find their credentials in the source system
  • Required permissions and settings
  • Common error messages and their solutions
The help articles are regularly updated to reflect any changes in the connector interfaces or authentication processes.