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You can to track and manage all support tickets across your consumers. There are two main views:

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A. Consumer-Level Tickets

Tickets Consumer Pn Each consumer has a dedicated Tickets tab showing all tickets related to that specific consumer. This view helps you:
  • Quickly find tickets for that consumer
  • Track the status of open or resolved tickets
  • Follow up on ongoing issues
💡 Tip: Reporting a bug from the consumer page ensures that relevant context is automatically included in the ticket, helping support resolve the issue faster.

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B. Full Account View (Pylon)

Ticekts Pylon Pn You can also directly access the ticketing platform (Pylon) for a centralized overview of all tickets across your account. The full ticket portal allows you to:
  • View all tickets in one place
  • Filter tickets by status
  • Sort tickets by different criteria
  • Access detailed ticket history and communication
This centralized system helps you and your team keep track of all support interactions, ensuring nothing gets lost and providing a clear audit trail of communications.
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