A. Consumer-level tickets
Each consumer has a dedicated Tickets tab showing all tickets related to that specific consumer. This view helps you:- Quickly find tickets for that consumer
- Track the status of open or resolved tickets
- Follow up on ongoing issues
💡 Tip: Reporting a bug from the consumer page ensures that relevant context is automatically included in the ticket, helping support resolve the issue faster.
B. Full account view (Pylon)
You can also directly access the ticketing platform (Pylon) for a centralized overview of all tickets across your account. The full ticket portal allows you to:- View all tickets in one place
- Filter tickets by status
- Sort tickets by different criteria
- Access detailed ticket history and communication