The ticket portal allows you to manage and track all support tickets across your consumers. There are two ways to access ticket information:

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At consumer level

Each consumer has a dedicated “Tickets” tab that shows all tickets related to that specific consumer. This view allows you to:
  • Quickly findtickets specific to that consumer
  • Track the status of existing tickets
Consumer tickets tab

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Ticket Portal

The ticket portal provides a comprehensive view of all tickets across your account:

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Features

  • View all tickets across all consumers in one place
  • Filter tickets by:
    • Status
  • Sort tickets by different criteria
  • Quick access to ticket details and history
Consumer tickets tab
You can as well access the pylon portal ticket through this page but it will not contain a link to the consumers.
This centralized system helps you and your team keep track of all support communication.