Issues

Chift provides a comprehensive overview of the issues that might arise when trying to activate a consumer.

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List of issues

This page gives you a list of all the issues found during the activation process for your consumers.
The goal is to help you identify the root cause of the issue and to help you resolve it.

You have the option to get the consumer/sync link to give more details about the issue or to send directly an email to the consumer to help them troubleshoot the issue. You can as well open a ticket to get in touch with our support team (see Contact Support).

You filter the issue by issue types:

• No connexion (no connexion process was initiated)
• Connexion error (error during the connexion process)
• Connexion required (required connexions are missing)
• Sync mapping required (some mappings were not correctly set)
• Sync not configured (the sync was not correctly configured and not activated)
• Sync disabled (the sync was disabled by the consumer)

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Send email reminder

Through the menu next to each consumer, you can choose to “Send email to a consumer”. This allows you to send manually a reminder email to a consumer to activate a connexion.