Chift provides a comprehensive overview of the issues that might arise when trying to activate a consumer.
This page gives you a list of all the issues found during the activation process for your consumers.
The goal is to help you identify the root cause of the issue and to help you resolve it.
You have the option to get the consumer/sync link to give more details about the issue or to send directly an email to the consumer to help them troubleshoot the issue. You can as well open a ticket to get in touch with our support team (see Contact Support).
You filter the issue by issue types:
Through the menu next to each consumer, you can choose to “Send email to a consumer”. This allows you to send manually a reminder email to a consumer to activate a connexion.