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Product

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New issues management & AI-powered resolution

We’ve introduced a comprehensive Issues management system to help you track and resolve consumer issues during API operations and sync executions. This new feature provides better visibility into your consumer’s challenges and offers solutions to resolve them faster.

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Issue tracking in execution history

Track issues during sync execution

Monitor issues as they occur during a sync execution with our new execution history view:
  • Improved visibility: See exactly when and where issues occur during sync operations
  • Detailed event tracking: Follow the complete timeline of events leading to an issue
  • Status indicators: Quickly identify all operations

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Comprehensive issues overview

Centralized issues dashboard for all consumers

Get a bird’s-eye view of all issues across your consumers with our new Issues dashboard:
  • Unified issue tracking: View all consumer issues in one centralized location
  • Smart categorization: Issues are automatically categorized by type and severity
  • Analytics insights: Track issue frequency and trends
  • Advanced filtering: Filter by consumer, connector, date range, and issue status

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Detailed issue investigation

In-depth issue analysis with contextual information

Dive deep into individual issues with comprehensive detail views:
  • Root cause analysis: Understand exactly what went wrong and why
  • Contextual information: See the full context surrounding the issue occurrence
  • Error code mapping: Clear error codes with human-readable descriptions
  • Related transactions: View all related API calls

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AI-powered resolution suggestions

Intelligent solutions powered by Chift's documentation

Our AI assistant analyzes issues and provides resolution suggestions:
  • Documentation-based solutions: AI recommendations derived from Chift’s comprehensive documentation
  • Step-by-step guidance: Clear, actionable steps to resolve specific issues

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Key benefits

  • Faster resolution times: Reduce issue resolution time
  • Proactive monitoring: Identify and address issues before they impact your consumers
  • Reduced support overhead: Empower your team with intelligent troubleshooting tools

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Coming soon

  • Quick fixes: Instant solutions for common issues with one-click resolution
  • Consumer self-service: Empower consumers to independently troubleshoot and restart synchronizations for common issues

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Tripletex

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New connector Tripletex

Tripletex

We are expanding our Accounting API with Tripletex. Our first connector from Norway.
Tripletex is a comprehensive web-based accounting software designed for small and medium-sized enterprises. The platform integrates essential financial tools including automated bookkeeping, invoicing, payroll management, expense tracking, project management, and year-end closing.