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Product

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New Issues Management & AI-Powered Resolution

We’ve introduced a comprehensive Issues management system to help you track and resolve consumer issues during API operations and sync executions. This new feature provides a better visibility into your consumer’s challenges and offers solutions to resolve them faster.

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Issue Tracking in Execution History

Track issues during sync execution

Monitor issues as they occur during a sync execution with our new execution history view:

  • Improved visibility: See exactly when and where issues occur during sync operations
  • Detailed event tracking: Follow the complete timeline of events leading to an issue
  • Status indicators: Quickly identify all operations

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Comprehensive Issues Overview

Centralized issues dashboard for all consumers

Get a bird’s-eye view of all issues across your consumers with our new Issues dashboard:

  • Unified issue tracking: View all consumer issues in one centralized location
  • Smart categorization: Issues are automatically categorized by type and severity
  • Analytics insights: Track issue frequency and trends
  • Advanced filtering: Filter by consumer, connector, date range, and issue status

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Detailed Issue Investigation

In-depth issue analysis with contextual information

Dive deep into individual issues with comprehensive detail views:

  • Root cause analysis: Understand exactly what went wrong and why
  • Contextual information: See the full context surrounding the issue occurrence
  • Error code mapping: Clear error codes with human-readable descriptions
  • Related transactions: View all related API calls

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AI-Powered Resolution Suggestions

Intelligent solutions powered by Chift's documentation

Our AI assistant analyzes issues and provides resolution suggestions:

  • Documentation-based solutions: AI recommendations derived from Chift’s comprehensive documentation
  • Step-by-step guidance: Clear, actionable steps to resolve specific issues

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Key Benefits

  • Faster resolution times: Reduce issue resolution time
  • Proactive monitoring: Identify and address issues before they impact your consumers
  • Reduced support overhead: Empower your team with intelligent troubleshooting tools

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Coming Soon

  • Quick fixes: Instant solutions for common issues with one-click resolution
  • Consumer self-service: Empower consumers to independently troubleshoot and restart synchronizations for common issues