Support
Ticket Portal
The ticket portal allows you to manage and track all support tickets across your consumers. There are two ways to access ticket information:
At consumer level
Each consumer has a dedicated “Tickets” tab that shows all tickets related to that specific consumer. This view allows you to:
- Quickly findtickets specific to that consumer
- Track the status of existing tickets
Ticket Portal
The ticket portal provides a comprehensive view of all tickets across your account:
Features
- View all tickets across all consumers in one place
- Filter tickets by:
- Status
- Sort tickets by different criteria
- Quick access to ticket details and history
You can as well access the intercom portal ticket through this page but it will not contain a link to the consumers.
This centralized system helps you and your team keep track of all support communication.