User onboarding
Help Center
For each connector available on Chift, we maintain detailed help articles in our Intercom knowledge base to assist your consumers with:
- Finding their credentials
- Completing the connection process
- Troubleshooting common issues
These help articles are easily accessible directly from the connection pages. When your consumers are trying to connect, they’ll see a help link that takes them to the relevant documentation for that specific connector.
The help articles provide step-by-step instructions with screenshots to guide users through:
- Where to find their credentials in the source system
- Required permissions and settings
- Common error messages and their solutions
The help articles are regularly updated to reflect any changes in the connector interfaces or authentication processes.