There are two ways to get in touch with Chift’s support team when you need assistance:

The preferred way to contact support is through the platform’s built-in messenger. This allows us to:

  • Have direct access to your account context
  • Provide faster and more accurate support

Platform bot You can:

  • Start a conversation to chat with our support team
  • See all your existing messages
  • Quick link to the ticket portal

To use the messenger:

  1. Click on the chat icon in the bottom right corner of any page on the platform
  2. Type your message describing the issue you’re experiencing and providing as much context as possible (click on Start a conversation)
  3. By creating the message on a specific consumer, it will automatically be assigned to this consumer
  4. Our support team will get back to you as soon as possible

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Email Support

You can also reach out to our support team via email at support@chift.eu

When emailing support, please include:

  • Your account name
  • A detailed description of your issue
  • The consumer(s) you are experiencing the issue with
  • Any relevant screenshots or error messages

For faster resolution, we recommend using the platform messenger as it provides us with more context about your account and usage.