> ## Documentation Index > Fetch the complete documentation index at: https://docs.chift.eu/llms.txt > Use this file to discover all available pages before exploring further. # Managing tickets You can track and manage all support tickets across your consumers. There are two main views: ### A. Consumer-level tickets Tickets Consumer Pn Each consumer has a dedicated **Tickets** tab showing all tickets related to that specific consumer. This view helps you: * Quickly find tickets for that consumer * Track the status of open or resolved tickets * Follow up on ongoing issues > 💡 **Tip:** Reporting a bug from the consumer page ensures that relevant context is automatically included in the ticket, helping support resolve the issue faster. ### B. Full account view (Pylon) Tickets Pylon You can also directly access the ticketing platform ([Pylon](https://support.chift.app)) for a centralized overview of all tickets across your account. The full ticket portal allows you to: * View all tickets in one place * Filter tickets by **status** * Sort tickets by different criteria * Access detailed ticket history and communication This centralized system helps you and your team keep track of all support interactions, ensuring nothing gets lost and providing a clear audit trail of communications.